The City’s Mayoral Member for Area East, Councillor Anda Ntsodo, today 28 August 2017 reopened the Makhaza Customer Care Centre in Cekeca Road, Makhaza, Khayelitsha. The reopening of this service centre is part of the City’s commitment to bringing quality services to all residents across the metro.
The City closed down this office down at the end of 2013 due to prolonged violence and unrest in the area.
‘We had to make a tough decision based on security and financial considerations. The volatile situation had made it very difficult for our staff and customers to conduct their business in a safe and secure manner. The offices of political parties who were situated in the same building were also torched. Because of the violence, customers were therefore not able to use this municipal office which meant that resources were going to waste.
‘I am therefore overjoyed that we have reopened this facility to serve the surrounding community. This is in line with our Organisational Development and Transformation Plan which focuses on enhancing services and ensuring that there is equality in our service delivery wherever humanly possible.
‘Our Makhaza customers are now able to make account enquiries at this office and apply for indigent assistance and refuse bins, among others. We will be monitoring the foot traffic through this office over the coming months to see whether certain services could be expanded or perhaps whether there is a need for a service that we are not currently offering here,’ said Councillor Ntsodo.
The following services are available at the Makhaza Customer Care Centre from Monday to Friday from 08:00 to13:00 and 13:30 to16:00:
- Municipal account-related enquiries
- Applications for indigent assistance, refuse bins, water allocation increases, water management device installations or enquiries, and rates rebates for pensioners/senior citizens and people with disabilities, and other qualifying entities and persons
- Reconnection/disconnection of water
- Assistance with water meter-related issues
- Financial adjustments and refund requests for overpayments and other issues
- Capturing of meter readings
- Updating details of customers
- General municipal enquiries via service request notifications, including street lights, potholes, and illegal dumping, among others
At this stage, this office will not accept payments as there is a paypoint situated in the neighbouring complex. This will be subject to scrutiny over the months ahead.