During the 2019/20 financial year, the City of Cape Town provided rates relief assistance to 787 723 qualifying property owners.
The total rates forgone in the form of rebates and reductions amounted to almost R1,2 billion in the period ending 30 June 2020. This period included the months when many of our property owners began to feel the negative impacts of COVID-19 and lockdown regulations on their income and ability to pay their accounts.
This rates rebates assistance is in line with our commitment to supporting especially the most vulnerable across the metro and the many additional qualifying residents affected by the COVID-19 crisis and national lockdown.
‘The R1,2 billion relief offered ensures rates are affordable to our property owners who are most in need. The rates forgone for the past financial year underlines our commitment to building a caring and inclusive city, while also maintaining prudent financial management. It is this careful management of our finances, which includes debt management actions, cost cutting and a zero tolerance approach to corruption, which ensures the City remains viable to sustain service delivery and provide relief where it is most needed.
‘Effective revenue and debt management actions are an indication of a well-run organisation. Since the start of the COVID-19 crisis, we have done everything in our power to ensure that relief is offered, while making sure the municipality can continue to perform its main functions of basic service delivery.
‘Our collection efforts are focused on those customers who are able to pay, but refuse to do so. It is therefore important for all property owners, the City’s public housing rentals and loans tenants/debtors and tenants of City leased properties, to pay their accounts in full on or before the due date. Alternatively, they should make arrangements to pay off their arrear debts over an agreed period of time, based on their ability to pay, to avoid any debt recovery actions being instituted against them. We want to thank our residents who have been paying their accounts or who have entered into no interest payment arrangements and are adhering to them,’ said the City’s Mayoral Committee Member for Finance, Alderman Ian Neilson.
Please remember:
No mask, no entry at all City facilities.
Please make use of the City’s convenient online account and service offerings to reduce the spread of COVID-19.
Register for e-Services. If you are registered on e-Services, you can:
- Renew vehicle licences
- Submit water/electricity readings
- View current account and account history
- Apply to receive accounts via email
- Log service requests
To register for e-Services, please visit https://eservices.capetown.gov.za/
For account and City-rental payments:
- Online: www.Easypay.co.za or www.powertime.co.za
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
- ATM: contact your bank to add the City as an ATM beneficiary