Ease of access to customer services

30 May 2022 in Where We Govern

This week, the City’s Customer Relations Management Department will be taking services to Parkwood and Delft to make services more accessible to local residents.


  • Wednesday, 1 June 2022: at the Simon of Cyrene Anglican Church, Acacia Road
  • Time: between 09:30 and 13:30


  • Thursday, 2 June 2022: a collaborative Basket of Services with Customer Relations Management and other departments in attendance, at the Delft Civic Centre, Main Road
  • Time: between 09:00 and 15:00

Officials from the Customer Relations Department’s Mobile Office will assist with municipal account enquiries including rates, sewage, electricity, water, refuse collections, potholes and all other account enquiries. They will also assist with general enquiries relating to City Parks, Urban Waste, Property Management, Valuations, and all other general enquiries. Officials from different City departments will provide more detailed assistance at Basket of Services.

The departments that will be at Basket of Services on 2 June, will include:

  • Human Resources for enquiries about bursaries, internships and apprenticeships
  • Social Development to find out how you can get involved
  • Finance for all enquiries about municipal accounts
  • Health to find out more about primary health care services
  • Human Settlements to give residents who qualify for housing opportunities an opportunity to  register on the City’s housing database and other housing enquiries
  • Safety and Security for information about traffic and law enforcement services
  • EPWP and jobseekers to give unemployed youth an opportunity to register on jobseekers database to make them eligible for jobs or opportunities that become available in their local communities.

‘We are doing all we can to bring the City’s services to the residents as this provides an opportunity to discuss your concerns and also saves time and money. I really encourage residents from both Parkwood and Delft to make use of the mobile services,’ said the City’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.

Residents are reminded to please ensure that they bring their identity documents and municipal accounts to help ease the process.