Routine maintenance ensures reliable energy supply

18 May 2022 in Where We Govern

The City of Cape Town’s Electricity Generation and Distribution Department carries out vitally important electricity maintenance on a daily basis in areas across the metro. Today, 18 May 2022, the City’s Mayoral Committee Member for Energy, Councillor Beverley van Reenen and officials in the Department visited the Claremont area to check on work being done to medium voltage infrastructure.

The City carries out critical routine maintenance on a daily basis in areas across the metro to ensure reliable supply to residents. This week, the City’s energy teams have been busy in Strand, Rocklands, Claremont and Bellville, among other areas.

‘Our teams have been hard at work to ensure City electricity infrastructure is well maintained and upgraded where it is required. Maintenance work ensures that City-managed electricity supply is secure and reliable and we remind residents to please plan accordingly, so that they make alternative arrangements for the power interruptions due to maintenance and to switch off electrical appliances to ensure their safety.

When maintenance and upgrades take place, the City informs residents via letter drops as well as on the City’s social media pages, so that they have sufficient time to plan for the required outage and so that our teams have enough time to do the work. The maintenance or upgrade works are typically scheduled for four to eight hours per intervention.

‘Vandalism of City infrastructure remains a challenge for the City and we thank residents for assisting us by reporting these cases to the South African Police Service (SAPS) and the City.

‘Our teams are monitoring the hot spot regions and security detail has been deployed. The support of residents has been crucial over the last few months and we ask residents to please continue reporting these illegal acts to the SAPS and the City,’ said Councillor van Reenen.

The South African Police Service remains the lead authority in crime prevention.

*It is standard practice to notify customers of planned maintenance via a pamphlet delivered door-to-door ahead of work.

Please note: The City does not carry out maintenance from Stage 3 and above of load-shedding. Routine maintenance work is cancelled in the event of higher stages of load-shedding being implemented.

City’s Load-shedding Application is available

The City’s load-shedding mobile app is available on the Apple App Store and Google Play Store.

It keeps customers updated with the City’s load-shedding schedule by adding their area or suburb via a map, their current location, or by searching the search box. Customers may view their area’s load-shedding status and timetables, use the app to log service requests with the City or find vendors selling prepaid electricity.

Report damage to municipal electrical infrastructure:
SMS: 31220

Anonymous tip-offs welcomed:

Residents can give anonymous tip offs if they are aware of illegal activity, such as illegal connections or unlawful occupations, that are taking place; that has happened or is still to happen. Please call 112 from a cell phone (toll free) and 107 from a landline or 021 480 7700 for emergencies