Mayoral Committee Member for Urban Management, Alderman Grant Twigg, launched the City of Cape Town’s Service Improvement Project in Ravensmead yesterday, which will be actioned in various areas. This project aims to improve the City’s delivery of basic services to communities by having Urban Management teams walking the streets in the City’s formal areas to identify basic service delivery challenges that need to be addressed immediately.
The City’s Service Improvement Project will see 64 people, divided into eight teams, walking a minimum of 16 wards per week, to identify and record a set of basic service delivery issues in the streets of the formal areas so that they can be addressed.
Among the service delivery matters to be identified will be potholes, surcharging/blocked sewers, damaged street signs, illegible/non-existent street names, illegal dumping and littering.
It is during these walkabouts that the detected service delivery faults by the teams will be downloaded on the spot into the City’s notification system.
The teams have been equipped with mechanisms to capture information, which is then downloaded on the City’s notification system for action.
The estimated completion of the first phase of this project will be the end of April 2021. The cycle will be repeated again in the second week of May, where the teams will travel with maps to check whether the repairs which were identified during the previous phase were completed.
‘As a City, we are continuously looking at ways to improve service delivery for our communities. This project is aimed at detecting all basic service complaints that residents would normally log on a daily basis and is an indication of our commitment as a City to a quicker way to solving these challenges,’ said the City’s Mayoral Committee Member for Urban Management Alderman Grant Twigg.
This project will complement Executive Mayor Alderman Dan Plato’s Mayoral Visible Service Delivery Acceleration (MVSA) programme, which aims to fast-track efforts to improve the quality, safety and the environment of communities in the 23 identified precincts across the metro.