City’s WhatsApp channel now available for water queries

21 Jun 2022 in Where We Govern

The City of Cape Town’s 24-hour Customer Relations call centre has relaunched its WhatsApp channel for all water related queries. The relaunch of the channel will make it easier for residents to contact the City and request assistance.

The new Customer Relations WhatsApp channel is now available on 060 018 1505. Residents can scan the QR code to easily add the number to their contacts.

‘I am pleased to announce that residents can now again contact the City’s Call Centre with all their water related queries and for fault reporting by using our 24-hour Customer Relations Whatsapp channel. Our dedicated agents will attend to these urgent WhatsApp requests as efficiently as possible and ensure that the appropriate teams receive the technical service requests. The City encourages residents to make use of this convenient channel,’ said the City’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.

Once the City receives the service request, the customer will receive an automated response via WhatsApp to confirm that the call centre has received the message.

Residents must please ensure that their service requests include detailed information. If the request is linked to a specific property, the City will need the property address, erf number or municipal account number to process the request.