Bringing services to your doorstep

19 Aug 2022 in Where We Govern

The City’s Customer Relations Department in collaboration with the Basket of Services will be visiting Steenberg and Dunoon in the coming week.

On Tuesday, 23 August 2022, the Mobile Office will be at the Coniston Park Sport and Recreational Hall in Steenberg between 09:30 and 13:30.

Officials from the Customer Relations Department’s Mobile Office will assist with municipal account enquiries including rates, sewerage, electricity, water, refuse collections, potholes and all other account enquiries. They will also assist with general enquiries relating to City Parks, Urban Waste, Property Management, Valuations, and all other general enquiries. While officials from different City departments who form part of the Basket of Services, will provide more detailed assistance.

On Wednesday, 24 August 2022, the Mobile Office and the Basket of Services will be at the Dunoon Recreational Hall in Dunoon, between 09:00 and 15:00.

The following departments will be visiting Du Noon as part of the Basket of Services

  • Human Resources for enquiries about bursaries, internships and apprenticeships
  • Social Development to find out how you can get involved
  • Finance for all enquiries about municipal accounts
  • Health to find out more about primary health care services
  • Human Settlements to give residents who qualify for housing opportunities an opportunity to register on the City’s housing database and other housing enquiries
  • Safety and Security for information about traffic and law enforcement services
  • EPWP and jobseekers to give unemployed youth an opportunity to register on the jobseekers database to make them eligible for job opportunities that become available in their local communities.

‘This initiative seeks to make service delivery more accessible to our residents without them having to spend money and time on transport. The residents will have an opportunity to engage staff members about their municipal services, whether about an outstanding account or other services in the city. We are making service delivery as effortless as possible by bringing the service closer to the residents. I therefore encourage residents to please make use of this opportunity and remember to take their IDs or municipal accounts with them, to help ease the process,’ said the City’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.